A new study has come out about adult use of social networks. Like with every other demographic, it’s going up. Though adults still rank well below youngsters, the late adopters are still adopting as the human race moves closer and closer to 100% virtual living. Okay, so maybe that’s a little grandiose. Just because something continues to grow now, doesn’t mean it is never going to stop. Still, there doesn’t appear to be any end in sight, according to the numbers.

89% of users still consider social networks to be primarily social, but business use is growing. The majority of social networkers have multiple accounts, some for business some for personal. Of course, younger adults have the highest percentage of use:

75% of 18-24
57% of 25-34
30% of 35-44
19% 45-54
10% 55-64
7% 65+

I was surprised to see that Myspace still ranks highest for usage, with 50% of all social network users. Facebook has 22% and LinkedIn has 6%, with 1% left over for YouTube. Among older users, privacy was of the greatest concern, but wasn’t keeping them from setting up profiles like it used to.

Yeah yeah, I know, everyone EVERWHERE is obsessed with Twitter, and for good reason. Twitter is fun, it’s easy to connect to tons of people and it’s SO hot right now. But, with the good comes the advertising. Along with being everyone’s favorite social media plaything, Twitter is also paving the way for the next generation in spamming. And, as the account holders with the most followers get wooed by the green, good people get jacked.

Help! My Tech Heroes Are Selling Out!

Every time I login to our TurnKey Internet Twitter account, I see another good tech person selling out. I know: who am I to talk? After all, I’m logging in to my COMPANY Twitter account, to SELL something. I shouldn’t really be splitting hairs here. But there is a big difference between a company account and a personal account; between a company network and a network of friends. Or there should be. There REALLY should be. Unfortunately, at this stage of the game, the line between personal and professional is woefully blurry. Drunk pirate anyone? While this might be good news for companies taking advantage of individual’s social popularity to market their products, it’s not so good for individuals taking advantage of their FRIENDS for monetary gain.

Companies are no dummies

Twitter offers an unprecedented forum for the bite-sized advertisement and tech gurus with thousands of followers offer an irresistible demographic. But I don’t follow those tech gurus to be advertised to, and I suspect you don’t either. I want my free information and I want it now! Which leads me to my next point…

Everyone’s In IT for the Money

The more I think about it, the more I wonder if the problem is more systemic. We have all gotten so used to this fancy-free exchange of information. We subscribe to feeds and streams left and right and consume them without a thought for the poor sap behind the tweets, endlessly and thanklessly churning out tech tips for our enjoyment. Surely tech gurus need to eat! If only we could all keep our professional lives and our private lives separate, but with this all-access-all-the-time technology… it’s a fat chance, sister.

So what’s the upshot? The conclusion I keep coming to is that free access puts the onus on the individual. It’s up to each of us to decide what we are going to share and where we are going to share it. Each of us has to weigh our friendships against our desire to monetize. We also have to remember that our input is valuable, as diluted as we might feel by the seemingly endless input of others. And, I think, we have to start valuing quality input more highly, and by that I mean, we have to start being willing to pay for it. If we aren’t, we have no right to complain about our tech expert buddy spamming our twitter feed with advertisements. The fact remains: if we value what he has to say, we’ll tolerate his spam. Probably. If enough of us stop following him, perhaps he’ll think twice about what he’s doing. Perhaps he will offer a monthly subscription to an ad-free version of his feed. Now THAT is something I’d pay for.

As the Marketing Director here at TurnKey, it’s my job to keep up with all the social networking stuff the kids are doing these days. In all seriousness, social networking has had a real impact on how we do business. Since the very beginning of the company, TurnKey has been focused on the customer first. Adam Wills, our president, firmly believes that customer satisfaction is the single most important part of a successful business. I couldn’t agree more! So, when I came on last summer, my job was to facilitate our customer communication and to present TurnKey to the world as a company that cares about nothing more than keeping our customers happy.

Of course, these times being what they are, the logical first step was to set up accounts on all the social networks. I built our profiles and started posting company news and coupons, but quickly realized I wasn’t getting the kind of customer interaction I had hoped for. There are so many commercial enterprises out there vying for eyeballs nowadays and people are wary of befriending companies that might just end up spamming them.

I realized social networking works best for our business as an extension of our ticketing/contact system. By using Twitter and Facebook to respond to questions about our services, I engage our customers, help them out and encourage them to stay connected. When I do post the occasional coupon or special, the customers who have connected with us through the network in the past appreciate the notification because it comes on the heels of actual real human interaction. Nowhere does it say that being part of a company means you can’t make small talk or be friendly but so often in this virtual space, companies are all business. Of course it goes without saying that professionalism is important, but we are selling services to people, not machines. They are called social networks, after all. If you’re going to use them (and doesn’t everyone?) I think you should make an effort to really connect.

Anyhow, I’d like to give a shout to Facebook, Twitter and Myspace for facilitating our communication with our clients. You’ve given us great tools for understanding how we can be a better company!

If you would like to connect with TurnKey on the social networks, you can!

TurnKey on Facebook
TurnKey onTwitter
TurnKey on Myspace

Come tell us what you think, what you need and how we can better serve you! We’re all ears.