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Top 10 Questions To Ask Your Web Host Provider
- Do you know and trust your Web Host Provider?
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Finding the right hosting company to trust your online business with has
never been safer or easier. TurnKey Internet has been in business since 1999, and offering fully managed hosting services since 2003. TurnKey Internet is a verified and proud member of
the New York Better Business Bureau showing our commitment to quality of service, reliability and customer care. You can view the TurnKey Internet Better Business Bureau Report as well as view our participation in the Better Business Bureau Online Reliability Program.
TurnKey Internet provides the strongest possible security and 256-bit encryption for
all online transactions through our Thawte Secured SSL Digital Certificate which protects Online orders and our customer care center.
TurnKey Internet provides, in writing, a complete 100% Network Uptime Service Level Agreement
and our 30-Day Money Back Satisfaction Guarantee.
You can trust and rely on TurnKey Internet with
your online business.
Does your web host provider offer end-to-
end Managed Solutions? - Most web host
providers offer little or no support, and simply expect you to already have someone
on staff to handle your technical needs. Other providers claim to
have managed solutions - but that simply includes a few web page links with
information and someone who will reboot your web server when it starts to
get slow or crashes. At TurnKey Internet we take managed support to a
higher level providing support on everything ranging from getting a CGI
script installed, to security questions about your e-commerce site. TurnKey
Internet has trained experts that can provide assistance from start to
finish no matter what your needs may be. TurnKey Internet is a true one-stop
shop.
Does your web host provider offer the latest secure software or just install the default software from an old CD?
- TurnKey Internet offers the most
comprehensive list of secure and up-to-date server control panel software systems
and optimizes your software packages for advanced Internet application hosting, providing speed
increases of up to 33% over competitors using default installed software! TurnKey Internet specializes
in custom Linux servers, and knows exactly how to get the maximum performance for your Internet
applications. TurnKey Internet custom-builds secure Linux kernels, and utilize the latest Apache 2.x
web server software with the latest PHP 5.x and CGI/Perl 5 engines.
Competitors use default installations, with a one-size-fits-all mentality with your software, often
providing an inferior quality product masked by insecure and out-of-date problems in the software.
Google, Yahoo, MSN and other search sites actually RATE your site based on the software versions
you use, and can significantly lower your page ranking score if you are using older and less secure software
commonly provided by some web hosting companies.
Does your web host provider offer expert local toll free
support 24 hours a day? - There is nothing
worse than having to pay for support, even worse when you have to pay by the
minute and realize you are talking to someone located half a world away who
barely speaks your language. While most web host providers are busy outsourcing
their quality of service and support offshore, TurnKey Internet stands apart from the crowd
with fast and friendly local expert assistance 24 hours-a-day, 7-days a
week. TurnKey Internet is committed to providing the very best quality products
backed by unbeatable service. TurnKey Internet's proven track record of 100% customer
satisfaction can be verified Online via the Better Business Bureau.
TurnKey Internet offers every possible means of Support
ranging from toll free phone support, to online live help chat sessions.
- Does your web host provider disclose their network infrastructure and capacity?
- TurnKey Internet provides full details on our next generation
Network and
Data-Centers. TurnKey
Internet provides a complete Network Speed Test
center for you to see just how fast our network is! Many Web Host Providers are nothing
more than resellers of another company, so when you ask them to disclose their infrastructure, you can
quickly see if you are dealing with a middleman or a reliable company with their own facilities. TurnKey Internet
owns and operates its facilities (network, computers, infrastructure, fiber optic circuits, etc.)
TurnKey Internet is not a reseller, or a sales agent for another datacenter or web hosting company.
By owning our own infrastructure, we are able to offer the most reliable service and competitive pricing
backed by unmatched 24 x 7 support.
Does your web host provider have Online Demonstrations and Documentation of what they offer?
- TurnKey Internet provides a comprehensive documentation
section for web hosting services. A complete list of server interfaces
is available to view online. You can take complete demonstration tours of the ServerCP,
cPanel, Plesk,
and VPS Power Panel
server control panel systems prior to purchase. Feel free to login to the TurnKey Internet Customer Care
center to view all features of our service.
Dedicated and Virtual server demonstrations also include our Server Monitoring Service Demonstration, Firewall Monitoring Demonstration,
Server Health Sample Report,
Server Security Sample Report.
View a Sample Web Stat Report.
TurnKey Mail Hosting clients can take the Online Demonstrations to view all the features that are included with
our turnkey mail accounts, including a complete Email
Administration Demonstration and Webmail Portal Demonstration.
Our FAQ (frequently asked questions) section covers many topics,
and our Email Help Manual provides everything you need to
know to get set up quickly and easily.
Does your web host provider have experienced in-
house staff? - There is no substitution for
quality expert staff when dealing in a technical-oriented business place.
TurnKey Internet has in-house industry veteran staff to handle all your
needs. Unlike the trend as more and more companies outsource their
technical support and customer support half way across the
globe, TurnKey Internet is a complete one-stop-shop providing clear,
consistent expert quality service.
Just how big is your web host provider?
- The age old question -- if Bigger is
Better factors in when looking for a quality web host provider. Find a
provider too big, and you can pretty much forget about service and
end up waiting days to get any technical support -- only to find their
automated responses are from someone a continent away who has no idea about
your web server or even where it is located. Bigger providers often host
you on sluggish networks due to over-crowded services and over-subscribed
plans. Find a provider too small, and you are quickly playing Russian
roulette when your provider relies on a single server, or single point of
failure to cripple their business operations. TurnKey Internet is the
perfect fit for your business. Over a decade of experience in the Internet
Service Provider industry, 4 totally independent and redundantly connected
data centers
and an extensive next generation fiber optic network drive
the core of TurnKey Internet. Our servers are all custom-built lighting-
fast Intel-based systems, and all data is securely backed up daily and
remotely stored in each data center
in the event of a natural disaster.
Does your web host provider offer realistic
prices? - This closely ties in with #8.
Often, the most unrealistic prices come from the smallest of providers
operating out of a single location, or worse yet operating off a single
shared server! The simple truth is that using an inferior web host provider
will not save you money at all. You will inevitably end up paying a lot more
due to down time and lost profits. TurnKey Internet offers the best value in
the industry, and the lowest prices too - all backed by our redundant network and data centers.
While some companies may lure you in with unrealistic low ball offers and
slogans, TurnKey Internet delivers on the promise of unbeatable service
matched with outstanding value.
Does your web host provider offer enough
service options and capacity to handle your needs as your business grows? - If you are serious about your online business, you
want it to grow. TurnKey Internet offers a wide range of cost effective service options and
platforms to get your business online. From value-priced Virtual Private Servers,
Bulletproof Dedicated Servers to
Secure Colocation Services, TurnKey Internet can meet your
web-hosting needs from 1 small virtual server up to hundreds of dedicated servers.
The foundation and core of TurnKey Internet is structured for lighting speed and rapid growth through
multiple redundant networks and data centers. TurnKey Internet includes
unmatched Managed Service and Support
with all our products to ensure you have the right level of service behind your online business.
TurnKey Internet stands ready to provide everything that your growing online business demands!
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