Category » Colocation

There were 22 questions found in this category:

1. Do you offer firewall and load balancing services for Colocated servers?
   Yes, TurnKey Colocation offers a wide range of Service Options and Upgrades. We can provide complete firewall protection and load balancing service to as many colocated servers as you need. Please contact your sales representative for additional information.
2. How do I configure PTR records (reverse DNS) for my IP's?
   Colocation customers who require a PTR record to be configured for their IP's must do so by submitting a Support Desk ticket containing the appropriate information. PTR records can only be configured by Server Logistics support staff.
3. What is remote hands services?
   When one of our technicians is requested by the client to access their co-located server with a monitor and keyboard, this is called remote hands services. Remote hands services are billed our regular hourly rate in 30 minute increments. Each task requiring remote hands is a minimum 15 minute r ...
4. Are there any Content or Usage Restrictions for Colocated Servers?
   Please view our Terms of Service for a detailed explanation, but generally speaking there are no restrictions on usage from your server as long as you do not violate the Terms of Service. If you plan to send large volumes of email, you MUST use a double opt-in list with verified documentation of ...
5. Do you offer disk and tape backups of my Colocated server?
   Yes, Turnkey Colocation provides a FREE 10 Gigabyte disk sync service with your colocated server. All TurnKey Disk Sync space is mirrored amongst 4 geographic redundant datacenters - meaning in the event of a natural disaster, your disk sync backup will be available from one of our other datacen ...
6. Does your service guarantee cover my hardware?
   The TurnKey Colocation 100% Network Uptime (Service Level Agreement) covers your network connectivity, and not your hardware. If your hardware should have issues, you can ship replacement parts to us for installation, or we can ship the hardware back to you - but this does not provide for a refu ...
7. How do I login to monitor my Colocated Server Status?
   Simply Login to the TurnKey Monitoring System with your customer ID and password with any web browser. You can even leave your web browser open, and your server's status will be updated in real time. All Colocated servers are monitored 24 x 7 via the TurnKey Monitoring System. Unlike other provi ...
8. How do I remotely manage and update my Colocated Server?
   Since the Colocated equipment is yours, you can decide what software to install for remote management. Most equipment already will have web based or telnet based remote management support, and most windows servers already have built in remote management capability. Unix based Colocated servers t ...
9. How do I request a Colocated Server be rebooted?
   TurnKey Colocation now offers integrated APC remote reboot modules with our colocation services. To access the reboot module, simply Login to the TurnKey Customer Service center and select the reboot request. You can also open a support ticket, 24 hours a day if you are still having trouble.
10. How do I view my web site statistics?
    Since you provide your own hardware and software via the Colocated server, you can install any web site statistic reporting tools you desire. We do provide detailed bandwidth utilization reports and the TurnKey Monitoring System for your server. For Unix based Colocated servers, we can provide a ...
11. How exactly is my Colocated Server Connected?
    Your Colocated server will be mounted in a secure enclosed rack within one of our Datacenters. For the 1U and 2U packages, your server MUST include front mounting rack 'ears' or an added service fee may apply as per our Service Options and Upgrades page. All Colocated servers are directly connec ...
12. How is bandwidth usage measured?
    Bandwidth is metered at the Cisco Catalyst 2950 switch port for both incoming and outgoing data transfer to your server and data is recorded every 5 minutes. TurnKey Colocation offers 95th percentile bandwidth billing, which provides up to double the bandwidth usage of most colocation providers ...
13. What exact support is included with Colocation service?
    All TurnKey Colocation packages include our top of the line service and support. While the trend in the industry is to migrate to the "Hands-off" approach and require you to fill out 'online ticket' forms or call some outsourced call center half a world away, TurnKey Colocation believes that sup ...
14. What is a Dedicated Server?
    If you do not already have your own equipment to Colocate, or simply wish to manage your costs - you can use one of TurnKey Internet's Dedicated Server Packages. Dedicated Servers are physical computers that are setup and maintained by TurnKey Internet in one of the TurnKey Data-Centers. You hav ...
15. What is a VLAN, and why is it Secure?
    VLAN (Virtual Local Area Network) allows multiple colocated servers to behave as if they were connected to a single network segment to directly and securely communicate. VLAN's are very useful for Colocated servers which need more than 1 IP address for the same server (such as if you plan to hos ...
16. What is Colocation?
    Colocation is where you place your equipment (servers, storage arrays, etc) at a carrier grade Datacenter which allows you to retain full ownership, management and control for day-to-day running of your server. The main advantage of colocation is that the Datacenter offers multiple redundant hig ...
17. What is the limit on bandwidth usage?
    We do not rate limit the bandwidth to your server. Your server is capable of bursting to the full speed of its 100 Mbit Ethernet connection. Each server package comes with a monthly bandwidth allotment that can be increased as desired. Usage over your monthly allowance will be billed at as per t ...
18. What upgrade and options are available for Colocation service?
    TurnKey Colocation offers a wide range of Service Options and Upgrades ranging from geographic redundant backup solutions, advanced firewall protection, load balanced server hosting, custom software development and even a TurnKey 'remote hands' administration service utilizing just a web browse ...
19. Which Datacenter will my colocated server be placed in?
    TurnKey Colocation service is offered out of each of our Datacenters. Each Datacenter utilizes multiple redundant and independent Internet backbone connections as well as provides complete redundancy in power, HVAC, fire suppression, network connectivity, and security. While each datacenter offe ...
20. Who provides your network connectivity and what types of connections are they?
    TurnKey Colocation utilizes multiple redundant and independent Internet backbone connections in each Datacenter. You can view the Network connections for each of our Datacenters. Each Datacenter has at least 4 Gigabit direct connections to multiple providers, that is over 100 DS3 (T3) or over 25 ...