Will you replace broken hardware if our server should fail?
Yes, depending on your service package we include an hour of standard service administration with your server and can replace hardware. You will need to ship new hardware to us that you wish to use for replacing, or keep an on-site spare server (with our low Colocation pricing, you can easily look into a 2nd server that remains idle in case your primary service experiences a hardware issue). We are not able to trouble shoot your hardware other than to inform you of what problems may exist, and what should be replaced. TurnKey Internet offers Fully Managed Dedicated Servers that include 24 x 7 hardware replacement if you would rather not worry about the maintenance of owning your own hardware over time. Please note, if you need access to custom Bios or Hardware Bios boot configurations, we do offer a TurnKey 'remote hands' administration service utilizing just a web browser to attach to our custom KVM (keyboard Video Mouse) Switch that can directly manipulate your server (as if you were at the screen typing on the keyboard, looking at the monitor and moving the mouse!). Depending on your service package, or if you exceed the monthly usage of service hours, you will be billed as per the TurnKey Service Options and Upgrades page.
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