When one of our technicians is requested by the client to access their co-located server with a monitor and keyboard, this is called remote hands services. Remote hands services are billed our regular hourly rate in 30 minute increments. Each task requiring remote hands is a minimum 15 minute remote hands fee.

Some examples of remote hands services are:

• Changing account passwords.
• Modifying software firewall settings.
• Starting/stopping services.
• Changing BIOS settings.
• Viewing/modifying hardware RAID configuration.
• Hardware diagnostics and/or servicing.
• Adding or changing cable configurations.

Remote hands services should be requested through our Support Desk system. If you need for our technicians to call you, please put your contact telephone number into the ticket's body.