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TurnKey Managed Services
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TurnKey Internet was founded in 1999 to provide comprehensive and
integrated managed services to businesses with mission critical
Internet applications. Today, TurnKey offers
the most advanced server administration, security and
managed service packages combined with bullet proof
Dedicated Servers, Virtual
Private Servers, and advanced Web
Hosting packages. Competitors pad their service fees with many add-on
charges such as $50 more a month for disk backups, $30 a month for an
Administration Panel, extra hourly fees for support, $50 more a month for firewall services
and even more every month just to keep your software up to date!
TurnKey Internet provides extraordinary managed support at an affordable price with
technology and infrastructure that you can trust.
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What exactly is a Managed server?
A Managed server is dedicated server or virtual
private server backed with extra technical support services such as
round the clock monitoring, off-site backups, security and firewall
management, software updates, and software technical support beyond just
rebooting the server if you have a problem. Many competitors out there
today abuse the term Managed, when in reality they only provide
minimal support via email only, and offer to reboot or reformat your server
in response to any problems you may eventually run into.
TurnKey Internet was founded on managed services and we take it very seriously
- when we say our servers are fully managed we mean it, and put it in
writing. TurnKey Internet provides extraordinary managed support at an
affordable price with technology and infrastructure that you can trust.
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TurnKey Managed Services
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| Support Services |
| 100% Satisfaction Money Back Guarantee |
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| 100% Network Uptime Guarantee |
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| Carrier Class Server Hardware (DELL) |
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| Toll Free Phone, Live Chat, and Help Desk Support |
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| Hosting Control Panel Service and Support |
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| Support Core Server Apps (Apache, MySQL, PHP) |
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| Customer-Specific Technical Account Manager |
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| Migration of Data from Previous Provider |
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| Remote Server Reboots 24 x 7 (Web Interface) |
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| Managed DNS (London, NY, Texas, California) |
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| Server Re-Installs, and O/S reloads |
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| Redundant Power Systems (Generator and UPS) |
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| Redundant Carrier Class High Speed Network |
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| Biometric Restricted Data Center Access |
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| Monthly Server Administration Support Hours 1 |
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| Monitoring and Reporting |
| Real-time Server Monitor (ping/network) |
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| Real-time Server Monitor (Web and Content URL) |
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| Real-time Server Monitor (database) |
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| Real-time Server Monitor (CPU, Ram, Disk) |
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| Detailed Bandwidth Monitoring and Trending |
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| Online Monitoring History and Statistics |
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| Detailed Linux Server System Health Reports |
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| Backup Services |
| Automated Server Backups |
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| OFF Site Backups (London and New York) |
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| Remote Backup Disk Sync: (ftp/ssh) |
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20 GB |
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| Geographic Server Mirror Backups |
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| Enterprise Class Services |
| Database Replication and Mirroring |
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| Server Replication and Mirroring |
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| Automated O/S and Control Panel Updates |
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| Manual/Custom O/S and Control Panel Updates |
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| Software Updates and Security Patches |
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| O/S Configuration Hardening |
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| Network Based Security Monitor |
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| Business Continuance Insurance |
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| Load Balancing and Fail Over |
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| Server Clustering |
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| Managed Firewall (Setup/Configuration) |
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| Server Virtualization Support |
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| On-Demand Security and Vulnerability Assessment |
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Items marked * are optional services, please contact sales for more details
1 Server Administration Support hours include service and support for items listed
on the managed services page above based on hours used in a given month.
Service and support in any month beyond the 1 Server Administration Support hours on a specific server,
or for items outside the above managed services (such as 3rd party software) will be billed at the hourly
rate (billed in 30 minute increments).
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TurnKey Internet bundles full server management with our products.
TurnKey Internet provides Operating System (O/S) hardening,
software updates, security patches and support for your server's
standard software such as the web, database and email system. TurnKey's
Silver,
Gold,
Platinum, and
Titanium
service levels provide extraordinary support at an affordable price
with technology and infrastructure that you can trust.
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The TurnKey Backup service ensures that your data is safeguarded from faulty
hard drives and accidental loss by overwriting or deleting. TurnKey will backup
your server data to one of our secure remote storage servers on a weekly basis,
and archive it in both New York and London for up to 1 month. Our Off-Site backups
ensure you will be protected in case of a natural disaster. We require administrative
access to the server to setup and install the TurnKey backup software, or you can
optionally setup your own backups using the TurnKey disk sync service.
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The TurnKey Monitoring Service provides you with
your own personal 24 x 7 watch dog to track your server's status, and performance.
Advanced URL content checking is included, allowing you to ensure your web server is
working properly at all times. The TurnKey Monitor service provides you with real time
monitoring from London, New York, California and Texas - combined with our advanced
statistical analysis tools you can see just how your server performs from other regions
of the United States and the world. TurnKey Internet staff monitor your server's
status for any signs of trouble such as disk space alarms, cpu overload, and bandwidth
alerts so we can spot trouble and react for you before a small problem turns into a
full blown outage.
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TurnKey Internet offers advanced enterprise services such as clustering, database replication,
load balancing, managed firewall solutions and even virtualization support. TurnKey
brings diverse technical knowledge that can save you over $100,000 in salary costs
when deploy these enterprise level technologies for your hosting needs.
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TurnKey Internet now offers business continuance insurance on all managed servers.
Business continuance insurance is included on the
Titanium service plan
and only $5/month fee on other service plans. Business continuance insurance
provides added protection and peace of mind to our managed server customers who want
security against sudden bandwidth overage bills and the other potential
dangers that all servers face on the Internet today. Denial of Service Attacks (DoS),
x-employees, and hackers can cause costly hours of maintenance to restore from backup,
reload the operating system or defend against network attacks. TurnKey Internet's business
continuance insurance alleviates any costs related to data restores, O/S reloads, admin
assistance or excessive bandwidth usage as a result of such an attack.
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TurnKey Internet offers you 24 x 7 instant access to your server in case you run into
trouble such as if the server becomes unresponsive or crashes. You can remotely
reboot the server via our secure web interface - no costly down time waiting for a
phone call or email to be answered (like with other providers).
With TurnKey Internet, instant remote reboot access is standard on
every server plan - not an 'option' or paid upgrade like with many other providers.
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